Return and Refund Policy

📦 1. Returns

1.1 Physical products

• We accept returns within 30 calendar days of purchase.

• Products must be unused , with tags and original packaging.

• The customer assumes the return shipping costs , except if the product has manufacturing defects or has arrived damaged.

1.2 Services

• If you are not satisfied with a purchased service, please contact us within 7 days of receipt to discuss possible solutions.

💸 2. Refunds

2.1 Physical products

• Once the return is received and verified, we will process the refund within a maximum of 5 business days .

• Refunds will be made via the same payment method, unless otherwise agreed.

2.2 Services

• In the event of an agreed-upon refund for services, it will be processed within a maximum of 5 business days from approval.

❗ 3. Exceptions

Some personalized or custom-made products may not be returnable. Any exceptions will be indicated on the product page or at the time of purchase.

🔁 4. How do I request a return or refund?

1. Write to us at originalshikworks@gmail.com with:

   • Your full name

   • Order or invoice number

   • Reason for return or refund

2. Our team will assess your case and guide you through the next steps.

If you have any questions, please feel free to contact us using the contact form on our website www.shikworks.es or by email.
We are here to help you.